In the Heat of the Moment . . . Strategies, Tactics, and Lessons Learned regarding Interactive Knowledge Modeling with Concept Maps

The intent of the article is to provide experience-based, basic, practical observations regarding expert knowledge elicitation with concept maps. This article contains a description of techniques for the interactive, collaborative construction of concept maps by a domain expert and a facilitator (who is typically not a domain expert) and the selection or creation of accompanying resources. After a brief review of relevant literature, this article provides a description of the value of and approaches to advance preparations for concept mapping sessions, strategies and tactics that help sessions to get off to a good start, the process of creating hierarchical organizations of concept maps, making decisions regarding what to capture in concept maps and what to capture by accompanying resources, and the refinement and verification of knowledge models.